Supreet Sondhi

• Conducted market research and competitor analysis across 4 segments supporting business planning and go-to-market strategy development initiatives.

• Performed requirements gathering and gap analysis aligning market expectations with current offerings to inform strategic planning decisions.

• Built reporting templates and 3 structured trackers supporting planning cycles, follow-ups, and leadership progress monitoring activities.

• Coordinated weekly priorities and tracked 15 action items ensuring structured documentation and alignment for leadership review meetings.

• Led global healthcare process ownership, ensuring compliance, governance adherence, and standardized execution across operational workflows and stakeholder environments.

• Drove 5 automation initiatives by identifying process gaps, redesigning workflows, and enabling digital transformation improving operational efficiency significantly.

• Managed KPI dashboards tracking 12 performance metrics using Salesforce, Tableau, and Excel for leadership reporting and decision-making insights.

• Coordinated requirements gathering across IT, Finance, and Operations teams defining 10 business requirements supporting transformation initiatives and execution planning.

• Facilitated UAT coordination and rollout planning for 4 workflows ensuring stakeholder training, adoption, and smooth implementation across teams.

• Managed SLA/KPI delivery for major U.S. financial client while leading team of 35+ employees across operations and execution functions.

• Managed global e-commerce operations across 4 markets coordinating digital sales, customer acquisition strategies, and performance optimization initiatives.

• Improved conversion performance across 3 sales channels through enhanced digital engagement strategies and targeted customer acquisition approaches.

• Coordinated supply chain and order processing operations ensuring 99% fulfillment accuracy and consistent delivery outcomes across global markets.

• Coordinated planning execution aligning leadership priorities with cross-functional work plans across 6 operational teams ensuring delivery consistency.

• Led process mapping and Lean improvements streamlining billing operations and vendor payment cycles across 8 reporting workflows.

• Facilitated stakeholder workshops identifying operational improvements and aligning teams on process enhancements and execution strategies.

• Defined business requirements for 7 system and process changes supporting implementation planning and communication across teams.

• Developed SOPs, trackers, and templates improving execution consistency across 12 workflows and enhancing operational governance standards.

• Coordinated curriculum programs across 6 cities managing schedules, logistics, and stakeholder communication ensuring structured program delivery execution.

• Managed engagement for 200+ participants achieving 80% retention through effective coordination, communication, and program delivery support.

• Supported pricing analytics for 5 global clients enabling revenue optimization through data analysis and operational insights generation.

• Developed dashboards tracking 10 performance metrics improving reporting efficiency and enabling leadership visibility across operational performance areas.